Tender Details

Country: New Zealand
Summary: Dunedin City Councildunedin City Council. Afterhours Telephony Services. Rfx Id: 31454563. Reference: 11179. Close Date: Thursday, 15 May 2025, 4:00 Pm (Pacific/Auckland Utc+12:00). Tender Type: Reque...
NZT Ref No: 118283853
Deadline: 15 May 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: NZ-1126491
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Description:
Dunedin City CouncilDUNEDIN CITY COUNCIL. AFTERHOURS TELEPHONY SERVICES. RFx ID: 31454563. Reference: 11179. Close Date: Thursday, 15 May 2025, 4:00 PM (Pacific/Auckland UTC+12:00). Tender Type: Request for Proposals (RFP). Region: Otago Overview: The DCC-s customer call centre is the first point of contact for most callers to the DCC and we aim to deal with the majority of customer calls at this first point of contact. The DCC Customer Services team answer calls from the public Monday to Friday from 8:00 AM to 5:00 PM. Outside of those times calls are diverted to an afterhours telephony services provider. Our current afterhours contract is nearing completion and we are seeking to appoint a partner to provide our afterhours telephony services for up to 9 years. What-s most important is that the level of customer service and customer experience is consistent and indistinguishable between the DCC and our afterhours telephony services provider. Calls must be handled courteously, efficiently and logged accurately. The objective is to ensure that urgent requests are escalated appropriately and procedures followed to ensure immediate action or otherwise logged for action during normal business hours. This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS. IMPORTANT NOTICE: Please refer to the GETS website below for all contact information and/or documentation relating to this tender notice (registration is free): click here
Documents:

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Dunedin City Councildunedin City Council. Afterhours Telephony Services. Rfx Id: 31454563. Reference: 11179. Close Date: Thursday, 15 May 2025, 4:00 Pm (Pacific/Auckland Utc+12:00). Tender Type: Reque... - Newzealand Tender

The DUNEDIN CITY COUNCIL, a Government sector organization in New Zealand, has announced a new tender for Dunedin City Councildunedin City Council. Afterhours Telephony Services. Rfx Id: 31454563. Reference: 11179. Close Date: Thursday, 15 May 2025, 4:00 Pm (Pacific/Auckland Utc+12:00). Tender Type: Reque.... This tender is published on NewzealandTender under NZT Ref No: 118283853 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-05-15.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.