Tender Details

Country: New Zealand
Summary: Outsourced Contact Centre Services
NZT Ref No: 64684372
Deadline: 20 Apr 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: PS00049
Purchaser's Detail:
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Description:
Request for Proposals (RFP) for Outsourced Contact Centre Services. Open Date: Thursday, 24 March 2022 8:30 AM (Pacific/Auckland UTC+13:00) Close Date: Wednesday, 20 April 2022 5:00 PM (Pacific/Auckland UTC+12:00) Tender Type: Request for Proposals (RFP) Tender Coverage: Sole Agency Regions: New Zealand Required Pre-qualifications: None Overview: This procurement relates to the delivery of call centre services to support EQC-s Customer Information Management Function (CIM). EQC, via CIM, must ensure that its overall service is of high quality and the information that it provides to customers is accurate, timely and adheres to the relevant legislations. EQC does not have the required expertise and infrastructure in-house to successfully operate a full-service call centre and, as such, has outsourced call centre services to our current provider, for a number of years. The current provider is responsible for assisting EQC-s customers: - maintain their details; - gain information to lodge Official Information Act requests; - lodge a new claim; or - take details to get a previous claim reassessed. The ability to communicate effectively over the telephone and via email with a variety of people and explain complex processes is a necessity. Additionally, the successful candidate will be required to support the work of EQC by responding to: - general requests and referrals; and - individual requests for information for verified customers covered by the Official Information Act and the Privacy Act. This requires investigating requests for information, dealing with the requestor, using clear and concise forms of communication. The service provided by the current supplier enable EQC to deliver on customer-s expectations by providing a high quality, consistent and responsive customer experience when contacting EQC. End.
Documents:

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Outsourced Contact Centre Services - Newzealand Tender

The EARTHQUAKE COMMISSION, a Government sector organization in New Zealand, has announced a new tender for Outsourced Contact Centre Services. This tender is published on NewzealandTender under NZT Ref No: 64684372 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-04-20.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.